Warranty on Products
IRD Mechanalysis Limited ("IRD") warrants that the IRD product is free from Manufacturers defects in material and workmanship
under normal use.
The standard period for this warranty is 12 months from date of dispatch
Contents of the Warranty
IRD shall at its sole discretion, have the option of repairing or replacing the relevant part or parts free of charge and supplying them to the purchaser. The provisions of the warranty certificate constitute the sole and exclusive remedy available to the purchaser with regard to the defective IRD products.
In no event shall the warranty period for any IRD products, including repaired or replaced parts, extend beyond the original warranty
period stated in the Warranty Certificate.
The defective parts which have been replaced shall be made available to IRD and shall be the property of IRD. In no event shall the
purchaser have a right to return the IRD product without prior written consent of IRD
Restrictions of Warranty
This warranty has been given provided that the IRD product is used in its normal intended use and that due care and compliance
with the instructions given by IRD are observed. The obligations of IRD have been restricted to these warranty terms and conditions
and the warranty does not cover the losses incurred as a result of damage to other property or persons.
The warranty does not cover defects which are the result of:
- Transportation of the IRD product;
- negligence by the user of the IRD product or failure to observe the instructions given by IRD or proper care;
- circumstances outside the control of IRD, such as theft, fire, accidents or acts of vandalism;
- failure to observe the installation or operating instructions, or other failure, when installing, placing or emptying the IRD
product; and
- normal wear and tear
The warranty does not cover defects which are insignificant to the use of the IRD product, such as repair of superficial scratches
Procedure in case of a Defect
The purchaser shall inform IRD in writing without delay at service@irdmech.com and in any event, within seven (7) calendar days of purchaser being put on notice of the defect. The writing shall include the following information:
- The product in question (model, serial number)
- Specification of the defect as accurately as possible, and
- The circumstances in which the defect was detected and/or appears.
If the purchaser has given notice of the defect mentioned above and no defect is found for which IRD is liable, IRD shall be entitled to compensation for the costs it has incurred as a result of notice of the defect.
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